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Camera Connectivity Tips

Camera Connectivity Tips

If a camera won’t connect to QxControl, or shows invalid credentials, work through the checks below in order. Most connection issues come down to one of these.

1. Username and password

  • Verify the username and password in the QxControl camera configuration match what you use to log in to the camera’s web page directly.
  • New cameras often don’t have a default username and password. Browse directly to the camera’s IP in your browser, or use Go To Webpage from within QxControl, and set one before connecting the camera.
  • Some cameras use a separate ONVIF user account. If so, create an ONVIF user with the same login you use to log in to the main camera, with Administrator access.

2. ONVIF is turned off in the camera

  • Some manufacturers ship cameras with ONVIF turned off. Some use the full name “Open Network Video Interface” instead of the acronym.
  • If the camera has already been added, click Config and Go To Webpage in QxControl to open the camera’s web page and enable it.
  • Some cameras also need ONVIF streams configured in a separate section from the camera’s normal stream settings. Check the manufacturer’s documentation for your model.

3. Camera time is not synchronized

  • ONVIF compares the camera’s time to the gateway’s time and fails authentication if they’re too far apart. This often shows up as an invalid credentials message.
  • Once Qumulex makes its initial connection, it automatically sets the Qx Gateway as the camera’s time server. If the time is too far off for that first connection, set it manually:
    • Best option: set the camera’s NTP server to the IP of the Qx Gateway NIC the camera is connected to (usually the LAN).
    • Alternative: use the camera’s “Synchronize with computer time” option.

4. Gateway network is not on the camera network

  • The Qx Gateway must be on the same network as the camera, through either its WAN or LAN port.
  • If your cameras are on the same network as the WAN port, confirm the camera’s IP address is in the same range as the WAN.
  • If you are using the LAN port for an isolated camera network:
    • Both ports are set to DHCP from the factory, and an isolated camera network often has no DHCP server.
    • Set a static IP on the LAN port that matches the camera network. Don’t add a default gateway on the LAN. See: https://www.qumulex.com/kb/qxgateway-static-ip

5. Camera compatibility or firmware

Still not connecting?

Contact Qumulex Support at support@qumulex.com with the camera make, model, firmware version and a screenshot of the error.

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