Troubleshooting

Tips and tricks on troubleshooting Qx installations.

• My HIK Vision won't connect, or says Not Compatible.
• My Gateway is not showing online in the Cloud.
• Why do I see "Media Profiles: Needs Attention" and a blue icon on my camera?
• Why is my network adapter on my Qumulex Gateway at 100Mbps?
• On card swipe, QxControl events show a number, not the person's name.
• Lock Status appears to be the opposite of what the physical door is (unlocked always, locks on card swipe).
• Why do I get "Access Not Found" message in QxControl when swiping my card/fob?
• Why is my reader not acknowledging my card swipe?
• Arecont (Costar) Event utilization
• Unable to playback events from Storm brand camera.
• Gateway 'Go To Webpage' load in Safari.
• Login with Google not working on Firefox Browser
• Why did I get "Not Authorized" when logging in to app.qumulex.io
• Why can't I not enable (or see) all of the streams for my camera?
• Qumulex is not affected by the Log4j vulnerability.
• Why won't my connected camera stream live video outside my local network?
• Why can't I see a camera fullscreen on my Apple Device?
• Error: "Check constraint violation. insert check constraint failed" when saving.
• Why did I get invalid credentials on camera connection?
• Why do some live video frames lose video?
• Why does my camera keep reconnecting?
• Live and Playback in some Samsung Cameras shows black/blank video.
• Dahua Starlight camera stops recording
• Why do I get QxControl from Qumulex requires a web browser from my PWA install?
• Error using H.265 video