Privacy Policy
Qumulex Inc. | A Synerion Company
Last Updated: September 1, 2026
Qumulex Inc. ("Qumulex", "we", "us", or "our"), a company within the Synerion family of companies, is committed to protecting the confidentiality of our customers’ information and the personal information of our customers’ employees, website visitors, and mobile application users. Qumulex has implemented this Privacy Policy built on commonly accepted privacy principles in order to meet or exceed privacy regulations in the jurisdictions in which we operate.
Our Privacy Policy is designed to help our users, customers, and our customers’ employees (collectively, "you") understand how we collect and use personally identifiable information ("Personal Information") that you provide to us, and to help you make informed decisions when using our websites, including www.qumulex.com, mobile applications (together, the "Sites"), and services (the "Services").
Please read this Privacy Policy carefully. By using our web-enabled physical security and access control software products and associated products and services (the "Services"), visiting or using our Sites, or otherwise providing us with your Personal Information, you consent to our collection, use, and disclosure of your Personal Information in accordance with this Privacy Policy as it may be amended from time to time. This Privacy Policy may change, so please check for updates.
If you do not consent to the practices described in this Privacy Policy, you may not continue to use our Sites or our Services.
1. Accountability
This Privacy Policy is applicable to all Personal Information that Qumulex processes under the direction of its customers when using our Services, and that you provide to us when using our Sites.
We do not trade, sell, or lease Personal Information entrusted to us.
Our Services are not directed to children, and we do not knowingly collect or maintain information from anyone under the age of 13. If you are under the age of 13, do not use or provide Personal Information on the Sites. If we are notified or discover that a child under the age of 13 has submitted Personal Information to us, we will take reasonable steps to delete the information.
Qumulex acts as a data processor of the Personal Information it processes on behalf of its customers.
2. Your Online Privacy Responsibilities
By using our Services and Sites, you agree to take basic steps to ensure your privacy online. You agree to log out of the Sites when finished and to protect your information from other users. You also agree not to share your password or login credentials with anyone else. In addition, you agree to take reasonable precautions against malware and viruses by installing appropriate anti-virus software to protect your online activities.
3. Collection of Personal Information
We take your privacy seriously and employ information protection controls in keeping with industry standards and practices to safeguard your Personal Information and protect your anonymity. The Personal Information collected through our Services and Sites is solely for the purpose of providing the services described in this Privacy Policy. Qumulex does not collect any more information than what is necessary to provide a high level of service or as required by applicable laws of your jurisdiction.
We may also gather information by observing how users interact with our Sites and Services to continually improve and enhance functionality. We gather certain information automatically, including IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
In addition, when you interact with our Sites and Services, we may gather anonymous technical and navigational information, such as computer browser type, cookie information, pages visited, and average time spent on our Sites. This information does not personally identify you and may be used, for example, to alert you to software compatibility issues, to fulfill your requests for Services, to conduct research, or to analyze and improve our product functionality.
4. Consent of Customers’ Employees
Customers are the data controllers of their employees’ Personal Information and are responsible for obtaining consent from their employees when they collect information in relation to our Services. Qumulex processes Personal Information solely at the direction of its customers and has no direct relationship with the employees whose information we process.
5. What Personal Information Do We Collect
5.1 Personal Information Collected for our Services
Personal Information processed by Qumulex on behalf of its customers may include contact information such as name, work phone number, and work email address, as well as any other information provided by the customer. This information is used to create access to functionalities of our Services, to send processing-related alerts or notifications, and to contact users of the Services at the direction of the customer.
We do not knowingly collect or process personal health information as part of our data processing responsibilities.
5.2 Personal Information Collected When Using our Sites
6. Who Has Access to Your Personal Information
Qumulex customer support representatives and development and implementation personnel have access to some transaction information in order to respond to customer questions related to our Services.
At the direction of our customers, Qumulex may provide Personal Information to designated third parties such as payment processors and technology partners. Qumulex may also share information with service providers that are directly related to Services for which we have been contacted or contracted.
From time to time, Qumulex may also provide third parties with aggregate information that is not linked to any individual.
The only exception to any part of this section is if Qumulex is compelled to do so by an appropriately empowered governmental authority and by applicable laws.
7. Data Retention, Storage and Destruction
Our Services require data, including Personal Information, to function effectively. Only the customer determines how long they wish to maintain this information within the system.
Once a customer is no longer a customer of Qumulex, data and Personal Information is removed from Qumulex systems within 60 days.
Otherwise, Qumulex retains your Personal Information for business purposes, for as long as your account is active, and/or as long as is reasonably necessary to provide you with our Services. Qumulex will also retain your Personal Information as reasonably necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain cached or archived copies of your Personal Information for a reasonable period of time. At any point in time, you can withdraw consent and we will immediately stop processing your data, subject to your jurisdiction and to our legal or contractual obligations.
8. Security
We take reasonable and appropriate precautions, including administrative, technical, personnel, and physical measures to safeguard Personal Information against loss, misuse, theft, and unauthorized access, use, disclosure, alteration, and destruction. We also use Secure Sockets Layer (SSL) encryption when transmitting sensitive Personal Information. Please keep in mind that due to the inherent nature of the Internet, there is no way to make the transmission of electronic data entirely safe from intrusion.
9. Your Opt-In / Opt-Out Choices
You may "opt in" and/or "opt out" of certain uses of your Personal Information. For example, you may have the opportunity to choose whether you would like to receive email correspondence from us. Your Personal Information will not be shared with third-party service providers unless you give prior written consent. You will have the opportunity to opt out of Qumulex commercial electronic messages by clicking the "opt out" or "unsubscribe" link in the emails you receive. You can also request this by email to privacy@qumulex.com.
Please take note that if you opt out of receiving commercial electronic messages from us, we may still contact you in connection with your relationship, activities, transactions, and communications with us.
10. Your Data Protection Rights
We encourage our Sites users to access, update, and edit their personal information and keep it current.
You may request access to your Personal Information to update, correct, or delete, de-index, or to limit the use or disclosure of, your Personal Information, or request a copy of your Personal Information.
When relating to the use of our Services, individuals wishing to view, update, delete, de-index, or supplement their Personal Information may do so by contacting directly their employer that provided Qumulex the Personal Information to make the requests, or alternatively via email at privacy@qumulex.com.
When relating to the use of our Sites, users wishing to view, update, delete, de-index, or request a copy of their Personal Information may do so by submitting a request via email to privacy@qumulex.com.
Individuals outside the EU may also use our email to submit complaints about their privacy and our collection or use of their personal information.
11. Use, Disclosure and Sharing of Personal Information
Qumulex does not disclose the Personal Information it holds to third parties, except for the following exceptional circumstances:
- Third Parties: Qumulex will not lease or sell your Personal Information to others but may disclose Personal Information with third-party vendors and service providers that work with Qumulex (such as website or infrastructure hosting companies, communications providers, email providers, analytics companies, credit card processing companies, and other similar service providers that use such information on our behalf). We will only share Personal Information with these vendors and service providers to help us provide the Services to you at your request and in accordance with our respective agreements. We will ensure appropriate contractual clauses are in place to ensure compliance with the applicable data privacy laws.
- Business Purposes: In a prospective business transaction, Qumulex may disclose Personal Information where Qumulex has entered into an agreement that restricts the use and disclosure of that data solely for purposes related to the transaction, protects the data by security safeguards appropriate to the sensitivity of the Personal Information, and if the transaction does not proceed, the data is returned to Qumulex or destroyed within a reasonable time. With respect to employee Personal Information, Qumulex may disclose Personal Information if it is necessary to establish, manage, or terminate an employment relationship, as allowed by applicable laws.
- Legal and Safety Reasons: Qumulex may be required to disclose Personal Information to law enforcement agencies, government agencies, or other legal entities. We may disclose information required by law, litigation, or as a matter of national security to comply with a valid legal process including subpoenas, court orders, or search warrants, and as otherwise authorized by applicable laws. We may also need to disclose Personal Information in the event of an emergency that threatens an individual’s life, health, or security. If the data requested is held on behalf of a customer, Qumulex will consult the customer unless prohibited to do so by law. Qumulex may notably be required to disclose information without your consent or knowledge if: (i) it is reasonable to expect that disclosure with your knowledge or consent would compromise an investigation of a breach of an agreement or a contravention of the law; (ii) it is reasonable for the purposes of preventing, detecting, or suppressing fraud and it is reasonable to expect that disclosure with your knowledge or consent would compromise the ability to prevent, detect, or suppress the fraud; (iii) it is necessary to identify an individual who is injured, ill, or deceased to a government institution or the individual’s next of kin or authorized representative and, if the individual is alive, with notification to the individual.
- Via Links to Third-Party Websites, Services, and Applications: Using our Sites or Services may link to third-party websites, services, and applications. Qumulex is not responsible for any Personal Information collected through these means. Information collected on such means is exclusively governed by the third party’s privacy policy. Any interactions you have with these websites, services, or applications are beyond the control of Qumulex.
12. International Transfer of Personal Information
Qumulex may share customer information within our family of companies for a variety of purposes, for example, to provide you with the latest information about our Services and offer you our latest promotions. To facilitate our global operations, Qumulex may transfer Personal Information from your home country to other Qumulex or Synerion locations across the world.
To protect your Personal Information, we will only transfer data to countries that provide an "adequate" level of Personal Information protection. If the data is transferred to countries without adequate protection as determined by the European Commission, or the Act respecting the protection of personal information in the private sector (province of Quebec, Canada), we will use additional safeguards to ensure your data is protected. In instances where the General Data Protection Regulation (GDPR) is in scope, we will rely on Standard Contractual Clauses (SCCs) as the legal transfer mechanism, as defined in the Data Processing Agreement signed with the customer.
13. Third Parties Who May Receive Personal Data (Onward Transfer)
Qumulex may employ and contract with third-party service providers and other entities to assist in providing our Services to customers by performing certain tasks on our behalf. These third-party providers may offer customer support, data storage services (data centers), or technical operations. Qumulex maintains contracts with these third parties restricting their access, use, and disclosure of personal data in compliance with applicable privacy laws. These third parties may access, process, or store personal data in the course of providing their services. Unless we tell you differently, our agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our agents. Qumulex remains liable for the appropriate onward transfer of EU and Swiss personal data to third parties, in accordance with applicable data protection obligations.
14. Your Right to Access Your Data
Under the General Data Protection Regulation (GDPR), we acknowledge the right of EU, Swiss, and United Kingdom individuals to access their personal data. Please reference the "Your Data Protection Rights" section for specific instructions on how you can access this right.
Qumulex acts in compliance with the GDPR of the European Union, and we require all our employees, contractors, and other third-party suppliers who come in contact with your Personal Information to do so as well. To ensure that data from the European Union is handled with care as prescribed by the GDPR, we only transfer data to countries that have an adequate level of legal privacy protection, or in accordance with valid transfer mechanisms as set forth in the GDPR.
Under GDPR, individuals in the EU, Switzerland, and the United Kingdom have the following rights:
- Right of Access: The right to obtain confirmation of whether Personal Information is being processed and to receive a copy of that data.
- Right to Rectification: The right to request correction of inaccurate or incomplete Personal Information.
- Right to Erasure: The right to request deletion of Personal Information under certain circumstances.
- Right to Restriction of Processing: The right to request a restriction on the processing of Personal Information in certain circumstances.
- Right to Data Portability: The right to receive Personal Information in a structured, commonly used, and machine-readable format.
- Right to Object: The right to object to processing of Personal Information based on legitimate interests or for direct marketing purposes.
- Rights Related to Automated Decision-Making: The right not to be subject to a decision based solely on automated processing, including profiling, where it produces a legal or similarly significant effect.
EU and UK individuals also have the right to lodge a complaint with their relevant data protection supervisory authority if they believe their Personal Information has not been handled in compliance with applicable data protection law.
15. Your Ability to Choose How Your Data Is To Be Used
Pursuant to the General Data Protection Regulation (GDPR), EU, Swiss, and United Kingdom individuals may "opt in" and/or "opt out" of certain uses of your Personal Information. For details on how you can exercise your choices, please refer to the "Your Opt-In / Opt-Out Choices" section of this Privacy Policy.
16. California Consumer Privacy Act (CCPA)
On January 1, 2020, the California Consumer Privacy Act of 2018 (CCPA) took effect, and sets new requirements and rights relating to personal information of California consumers. The CCPA grants California residents rights relating to their personal information, including the right to request that Qumulex disclose how their personal information has been shared, if at all, with third parties for those parties’ direct marketing purposes. To make such a request, or to learn more about Qumulex’s compliance with the CCPA, please contact us at privacy@qumulex.com.
17. Contact Us
In order to exercise your data protection rights, or should you have any questions, comments, or complaints about this Privacy Policy, the privacy program in general, or the processing of your personal information, or if you would like to review, delete, or update information we have about you or your preferences, requests should be submitted through email to privacy@qumulex.com.
Privacy Officer
Qumulex Inc., a Synerion Company
9059 Technology Ln
Fishers, IN 46038 USA
Phone: +1 (317) 207-0520
Email: privacy@qumulex.com
18. Updates to This Policy
We may need to change, modify, and/or update this Privacy Policy from time to time and we reserve the right to do so without prior notice and at any time. If we do make changes in the way Personal Information is used or managed, any updates will be posted here, so you should also revisit this Privacy Policy periodically. Your continued use of the Sites and any Services following the posting of any such changes shall automatically be deemed your acceptance of all changes.